Artis Fireplaces Warranty - Artis Fireplaces

Warranty Claim Form

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Customer Details:

Purchase Details:

Project Details:

Fault Details:

Images

Have you ruled out any possible installation error?

Have you ruled out any possible user error?

Has the unit been serviced in the past 12 months?

Has the unit been modified in any respect?

If the unit has been modified without the approval of the supplier your warranty claim will be void If yes Describe Modifications

Warranty

inclusion & exclusions

item

duration

BBQ firebox

5 year repair replacement only on firebox

fireplace firebox

5 year repair replacement only on firebox

ash pan, door handles, fire grates

1 year replacement

paella suport & grills

1 month replacement

*Effective from date of purchase

WARRANTY CLAIM REQUIREMENTS

Proof Of Purchase
Serial Number
Photos Of Fault
Compliance Certificate
Installation Details (Date & Installer)

EXCLUSIONS:

Consumable Components (Glass, Firebricks, Thermometer, Ropes, Gaskets, Door Seal, Moveable Parts, Ash Pan etc.)
Cost of Removal / Installation of defective appliance
Incorrect use (ie- Overfiring, Improper Materials)
Incorrect Installation (ie- Non-Compliant application, non-professional) – as per instructions, industry standard Australian & New Zealand Standards AS/NZS 2918:2018, AS/ NZS 4012/4013(2014) and all applicable local installation regulations
Rust / Corrosion damage caused by environmental factors
Faults due to improper / irregular maintenance
Modifications made to any part of appliance which is not provided by manufacturer (Fm Calefaccion) or supplier (Artis Fireplaces Pty Ltd)
Indirect damages (ie- handling accident)
Resold units